Shipping Policy

At JDHSOnline, we are committed to delivering your lamps safely, efficiently, and completely free of charge within the United Kingdom. We understand that when you order lighting for your home, you’re excited to receive it, and we work hard to ensure your order arrives promptly and in excellent condition. This Shipping Policy outlines how we process, dispatch, and deliver your orders across the UK.

Delivery Area

We currently deliver exclusively within the United Kingdom. All orders must have a valid UK delivery address. At this time, we do not offer international shipping. By focusing on the UK market, we ensure reliable delivery times and consistent service standards for our customers.

Free UK Delivery

We are pleased to offer free standard delivery on all orders within the UK. There are no hidden fees or additional shipping charges at checkout. The price you see for your lamp is the final price you pay for delivery within the UK.

Order Processing Time

All orders are processed within 1–2 working days (Monday to Friday, excluding UK public holidays). Orders placed on weekends or bank holidays will be processed on the next working day. Once your order has been processed and dispatched, you will receive a confirmation email with delivery details.

Please ensure that your shipping address is correct at the time of placing your order. JDHSOnline is not responsible for delays caused by incorrect or incomplete address information provided at checkout.

Delivery Timeframes

After dispatch, standard UK delivery typically takes 3–5 working days. In most cases, you can expect your order to arrive within 4–7 working days from the date of purchase. Delivery times may vary slightly depending on your location within the UK and external factors such as courier delays or peak seasonal demand.

While we aim to meet the stated delivery timeframes, these are estimates and not guaranteed delivery dates. However, we always strive to ensure your order reaches you as quickly as possible.

Tracking Your Order

Where tracking is available, you will receive tracking information via email once your order has been dispatched. This allows you to monitor the progress of your delivery and plan accordingly.

Delays

Occasionally, delays may occur due to circumstances beyond our control, such as severe weather conditions, courier disruptions, or high seasonal demand. If your order is significantly delayed, please contact us and we will assist you promptly.

Damaged or Missing Items

We carefully package all lamps to ensure they arrive safely. If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery. Kindly include your order number and clear photographs of any damage so we can resolve the issue quickly.

Contact Information

If you have any questions about shipping or delivery, please contact us:

  • Trade Name: JDHSOnline
  • Company Name: JAHANDHS LTD
  • Company Number: 17024621
  • Business Address: Lancaster 38, UB8 1AR, Uxbridge, London, UK
  • Email: info@jdhsonline.com
  • Phone Number: +447940217826

We appreciate your trust in JDHSOnline and look forward to delivering beautifully designed lamps that brighten your home.