Privacy Policy

At JDHSOnline, your privacy is extremely important to us. We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with applicable data protection laws in the United Kingdom. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Who We Are

JDHSOnline is the trading name of JAHANDHS LTD, a company registered in England and Wales.

  • Trade Name: JDHSOnline
  • Company Name: JAHANDHS LTD
  • Company Number: 17024621
  • Business Address: Lancaster 38, UB8 1AR, Uxbridge, London, UK
  • Email: info@jdhsonline.com
  • Phone Number: +447940217826

For the purposes of UK data protection law, JAHANDHS LTD is the “data controller” responsible for your personal information.

Information We Collect

We may collect and process the following types of personal information:

  • Identity Information such as your full name
  • Contact Information such as your email address, phone number, and delivery address
  • Order Information including purchase details, billing address, and transaction data
  • Payment Information processed securely via our payment providers (we do not store full card details)
  • Technical Information such as IP address, browser type, device information, and website usage data
  • Communication Information when you contact us via email or our contact form

We only collect information that is necessary to provide our products and services effectively.

How We Collect Your Information

We collect personal information in several ways:

  • When you place an order on our website
  • When you create an account
  • When you contact us via email or contact form
  • When you subscribe to marketing communications (if applicable)
  • Through cookies and similar tracking technologies when you browse our website

Some information is provided directly by you, while other data is collected automatically through website analytics tools.

How We Use Your Information

We use your personal information for the following lawful purposes:

  • To process and fulfil your orders
  • To deliver your lamps to your UK address
  • To manage payments and prevent fraud
  • To respond to customer enquiries and provide support
  • To improve our website performance and customer experience
  • To comply with legal and regulatory obligations
  • To send marketing communications where you have opted in

We only process your information where we have a lawful basis to do so, such as fulfilling a contract with you, complying with legal obligations, or based on your consent.

Marketing Communications

If you choose to subscribe to our updates, we may send you promotional emails about new products, special offers, or lighting inspiration. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We do not send unsolicited marketing messages.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our website, remember your preferences, and improve performance. Some cookies are essential for the website to function properly, such as enabling the checkout process.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Sharing Your Information

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including:

  • Payment processors
  • Delivery and courier services
  • Website hosting providers
  • Marketing and analytics providers

These third parties only receive the information necessary to perform their services and are required to protect your data in accordance with UK data protection standards.

International Data Transfers

As an online business, some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our website uses secure encryption technologies (such as SSL) to protect sensitive information during transmission.

While we take reasonable precautions, no method of internet transmission is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. When your information is no longer required, we securely delete or anonymise it.

Your Rights Under UK Data Protection Law

  • Under UK GDPR, you have the right to:
  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your personal data in certain circumstances
  • Object to processing based on legitimate interests
  • Request restriction of processing
  • Request data portability
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We may request proof of identity before processing certain requests.

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom. We would, however, appreciate the opportunity to address your concerns first.

Contact Details

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

  • Trade Name: JDHSOnline
  • Company Name: JAHANDHS LTD
  • Company Number: 17024621
  • Business Address: Lancaster 38, UB8 1AR, Uxbridge, London, UK
  • Email: info@jdhsonline.com
  • Phone Number: +447940217826

We are committed to maintaining your trust and protecting your privacy at every stage of your experience with JDHSOnline.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

Thank you for trusting JDHSOnline. Your privacy and confidence in our brand matter to us, and we are dedicated to safeguarding your personal information while delivering beautifully designed lamps across the United Kingdom.